Support

Email support@relaytrades.com with your account email, the affected broker account name if relevant, the symbol or order involved, screenshots if available, and the time the issue happened.

For billing or access questions, include the email used at checkout and a short description of the plan or access issue.

If brokerage data is missing or stale, confirm the broker connection is active, the correct account is selected, and the brokerage provider has permission to return account, position, order, and trading data.

If an order is rejected, review the brokerage account status, buying power, market session, symbol tradability, option approval level, and any restrictions shown by the broker.

RelayTrades submits orders using user-controlled settings and connected broker permissions. Users should verify position size, order type, account selection, and risk limits before enabling automated workflows.

Copy-trading behavior depends on subscriber settings, broker availability, market conditions, and whether the original trade can be mirrored by the follower account.

For urgent brokerage or order concerns, contact your broker directly in addition to contacting RelayTrades support. RelayTrades cannot guarantee cancellation, modification, or execution of broker orders.